Surprise Me
DETAILS
Not sure which prints to choose, but not afraid to take a chance?
Then our Surprise Me offer is perfect for you. Simply choose the size you would like to receive and leave the rest to us; our Surprise Me is just that - a surprise!
You get two pairs of leggings valued at R1790 for R1300.
Please note that no refunds or exchanges are allowed on the Surprise Box
FABRIC
Read more about our fabrics here
SIZE & FIT
Not sure which size to choose? Remember, our leggings offer incredible stretch and are true to size; but if you are in doubt; we recommend sizing up.
SHIPPING AND RETURNS
Coconut Active uses a courier service which couriers overnight to most major cities within South Africa. Should your order be placed before 2pm, we will despatch your order on the same working day, overnight.
Should you live outside a major city, your order will be delivered within 2 - 5 working days.
All purchases made over a weekend, public holiday or after 2pm on a workday, will be sent out the following working day.
All packages must be signed for when delivered - please make sure that when making your purchase, you provide either a work address or an address where there will be somebody to sign between working hours. We cannot ship to PO Box numbers.
International orders will receive a quote for shipping based on weight of package and country of destination. We use Air Mail and packages should be expected within 10 working days.
When purchasing your items, please have a look at the sizing guides for accurate sizing. If a certain product runs small or large, we will recommend ordering a size down or up. Should you have any queries regarding sizes, please do not hesitate to contact us.
Should your order arrive and is the wrong size, you may return for a refund or exchange it for something else. Please note, that we only process refunds if items have all tags attached, are unworn and have no marks / stains / noticeable wear. We reserve the right to deny a refund should the items be worn or in unfit condition to resell.
Please note that all exchanges and refunds must be done within 7 days of receipt of your order.
For refunds you would need to cover the cost of shipping the item/s back to Coconut Active. If you are exchanging an item, you would also need to cover the cost, however, we will send your new purchase to you free of charge if you live within South Africa.
Sale items cannot be returned or exchanged.
How to exchange or return your item:
- Email alexandra@coconutactive.co.za and let us know which item you will be returning, as well as the reason
- We will forward the address to where you need to send the item
- Please note, you will need to use a trackable service to return your item, and we will not receive items which are not in perfect condition
- We will then issue your refund, or send you the correct item
Not sure which prints to choose, but not afraid to take a chance?
Then our Surprise Box is perfect for you. Simply choose the size you would like to receive and leave the rest to us; our Surprise Box is just that - a surprise!
Please note that you are not able to exchange
Coconut Active uses different courier companies within South Africa. We strive to get your orders to you as quickly as possible.
All packages must be signed for when delivered - please make sure that when making your purchase, you provide either a work address or an address where there will be somebody to sign between working hours. We cannot ship to PO Box numbers.
Note: Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
International orders will are send via the South African Post Office, or if a faster option is requested at checkout, we send with DHL Express for an additional fee.
When orders shipped internationally reach the destination country, you may incur import taxes/duties/customs charges in your destination country. This is not part of our delivery charge and we recommend you investigate the import regulations of your country. International orders may be subject to customs clearance procedures, which can cause delays beyond the original estimated delivery time.
International shipping is currently available worldwide.
Returns
When purchasing your items, please have a look at the sizing guides for accurate sizing. If a certain product runs small or large, we will recommend ordering a size down or up. Should you have any queries regarding sizes, please do not hesitate to contact us.
Should your order arrive and is the wrong size, you may return for a refund or exchange it for something else. Please note, that we only process refunds if items have all tags attached, are unworn and have no marks / stains / noticeable wear. We reserve the right to deny a refund should the items be worn or in unfit condition to resell.
All exchanges and refunds must be done within 7 days of receipt of your order.
For returns, simply email us and we will send you a shipping label.
Sale items cannot be returned or exchanged.
How to exchange or return your item:
- Email alexandra@coconutactive.co.za and let us know which item you will be returning
- We will then email you a shipping label and the courier company will collect
- We will then issue your refund, or send you the correct item
- Zero toxic harmful chemicals
- Environmentally friendly
- Reduced CO2 Emissions
- Sustainable manufacturing process
Amni Soul Eco® is eliminated from the planet in about 5 years, whilst other fibres take decades to decompose.
Like other biodegradable products, once it is in the landfill, Amni Soul Eco®, breaks down into organic matter (biomass) and biogas; both of these can then be exploited as new environmental resources as well as being used to cogenerate electricity.
