Shipping & Returns

SHIPPING

Coconut Active uses trusted courier companies for deliveries within South Africa. We strive to get your order to you as quickly as possible.

Free shipping is available on South African orders over R800. Standard delivery takes approximately 3–5 business days.

All packages must be signed for upon delivery. Please provide a delivery address where someone will be available to receive your order. We are unable to deliver to PO Box addresses.

Please note: Orders placed over weekends, during special promotions or over public holidays may require an additional 1–2 business days for processing.

INTERNATIONAL ORDERS

International orders are shipped via DHL Express for an additional fee.

When your order reaches its destination country, you may be required to pay local import taxes, duties or customs charges. These charges are not included in our delivery fee and are the responsibility of the customer. We recommend checking the relevant import regulations for your country before placing your order.

International orders may also be subject to customs clearance procedures, which can occasionally cause delays beyond the original estimated delivery time.

International shipping is currently available worldwide.

RETURNS & EXCHANGES

Please note that sale or discounted items cannot be returned or exchanged.

We recommend checking our sizing guide before placing your order. If a particular style runs smaller or larger than usual, we will include this in the product description. If you have any questions about sizing, please do not hesitate to contact us.

If your order arrives and the size is not right, you may request an exchange, refund or store credit. Items must be unworn and in their original condition, with no marks, stains or noticeable wear. We reserve the right to decline a return if an item is not in a condition suitable for resale.

To request an exchange, refund or store credit, the item will need to be returned to us by courier. We can arrange a courier collection for you and provide a quote for this service if required.

All exchange and return requests must be made within 7 days of receiving your order.

HOW TO EXCHANGE OR RETURN AN ITEM

Email kate@coconutactive.co.za and let us know the reason for your return and which item you would like to return or exchange.

Once we have received and inspected the item, we will process the applicable refund, store credit or exchange.

GIFT CARD TERMS & CONDITIONS

Coconut Active Gift Cards and Gift Vouchers are not redeemable for cash and cannot be replaced if lost, stolen, destroyed or used without permission.

Gift Cards can only be redeemed online at coconutactive.com.

GIFT CARDS

Gift Cards can be purchased as a gift for someone else and are available online in fixed Rand amounts.

Purchases will be deducted from the Gift Card balance until the available balance reaches zero. No cash change will be given.

The balance reflected on the Coconut Active system is considered the current Gift Card balance.

Gift Cards are valid for 36 months from the date of purchase.

GIFT CARD RESTRICTIONS

Gift Cards cannot be used to purchase another Gift Card or voucher.

REFUNDS ON GIFT CARD PURCHASES

Purchases made using a Gift Card cannot be refunded in cash. Where an eligible refund applies, we will either reinstate the relevant amount to the original Gift Card or issue a replacement Gift Card.