Shipping & Returns
Coconut Active uses different courier companies within South Africa. We strive to get your orders to you as quickly as possible.
All packages must be signed for when delivered - please make sure that when making your purchase, you provide either a work address or an address where there will be somebody to sign between working hours. We cannot ship to PO Box numbers.
Note: Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
International orders will are send via the South African Post Office, or if a faster option is requested at checkout, we send with DHL Express for an additional fee.
When orders shipped internationally reach the destination country, you may incur import taxes/duties/customs charges in your destination country. This is not part of our delivery charge and we recommend you investigate the import regulations of your country. International orders may be subject to customs clearance procedures, which can cause delays beyond the original estimated delivery time.
International shipping is currently available worldwide.
When purchasing your items, please have a look at the sizing guides for accurate sizing. If a certain product runs small or large, we will recommend ordering a size down or up. Should you have any queries regarding sizes, please do not hesitate to contact us.
Should your order arrive and is the wrong size, you may return for a refund or exchange it for something else. Please note, that we only process refunds if items have all tags attached, are unworn and have no marks / stains / noticeable wear. We reserve the right to deny a refund should the items be worn or in unfit condition to resell.
All exchanges and refunds must be done within 7 days of receipt of your order.
For returns, simply email us and we will send you a shipping label.
Sale items cannot be returned or exchanged.
How to exchange or return your item:
- Email firstname.lastname@example.org and let us know which item you will be returning
- We will then email you a shipping label and the courier company will collect
- We will then issue your refund, or send you the correct item